Skip to content
PromptMX: AI Prompts Photo Editing Library

Refund & Cancellation Policy

Last updated: October 30, 2026

PromptMX sells digital products (AI prompts) that are unlocked immediately after payment. Please read this policy before you buy.

Refunds

Because a prompt can be viewed and copied as soon as it is unlocked, purchases are generally non-refundable. We will refund or fix your order in these cases:

  • You were charged more than once for the same prompt (duplicate payment).
  • Payment was deducted but the prompt was not unlocked within 24 hours.
  • The prompt you bought is materially different from its description or does not open.

How to request

Send your request within 7 days of purchase through the Contact page with your registered email, order ID and payment reference (screenshot if available). We usually reply within 2 working days.

Refund timeline

Approved refunds go back to the original payment method within 5-7 working days (your bank or UPI provider may take a little longer to show it).

Cancellation

An order can be cancelled before payment is completed. Once a prompt is unlocked, it cannot be cancelled. Different results from the AI tool you use are not a reason for refund, as output varies by tool and photo.